1. Privacy Statement

This privacy statement describes how Koi on Demand Ltd., (“Koi on Demand”, “We”, “Us”), collects, uses and discloses certain personal information obtained through our public website http://koiondemand.com/. Please contact us in case you have any questions about our privacy practices.

2. Consent

As part of the normal operation of our services, we collect and in some cases, may disclose information about you. By accepting this privacy policy and our terms and conditions, you expressly consent to the delivery, processing, our use and disclosure of your personal information in the manner described in this privacy policy. Information collected may be retained as long as it is reasonably required for the purposes it was collected. This privacy policy is incorporated into and subject to the terms and conditions of Koi on Demand.

3. What Information do we collect?

When you register to use any of our services you will be asked for some general identifying information which will enable us to provide you with this individualized service. We gather contact information (such as your email and physical address), demographic information (such as your city of residence or age), financial information such as your payment method (valid credit/debit card number, type, expiration date) and other financial information. We will only use this information in the course of providing our service to you. By providing such information, you agree and therefore consent assuming all liability resulting from it that Koi on Demand may collect and use this information identified as “sensitive”.

Also, log files are stored on the web server saving details such as your email address, financial and geographical information etc.

4. Use of your Information

Our primary goal in collecting personal information is to provide you with a smooth, fast, efficient and customized experience. This allows us to provide services and features more efficiently and to customize our service to make your experience better. We may need to share your information with third parties such as our agents, representatives, service providers, third parties who perform services on our behalf and other representatives for limited purposes. When we are required to use certain personal information for a purpose that in accordance with the law requires your consent, we will request your approval. Once agreed, you may revoke your consent at any time regarding the future use of your information.

We may also share your name, contact information, and credit card information with our authorized service providers who process credit card payments. These service providers may have access to personal information needed to perform their function but are not permitted to share or use such information for any other purpose.

We use the personal information you provide for purposes including, but not limited to:

  • Communicate with you and verify your eligibility and identity;
  • Manage your account and provide you with customer support;
  • Deliver the goods and services that you have requested;
  • Performing other business activities as needed or as described elsewhere in this policy;

5. Other Uses

We use the personal information you provide for purposes including, but not limited to:

  • Offer new products and services;
  • Improve the effectiveness of our website and our services and offers;
  • Send marketing communications;
  • Deliver the products and services that you have requested;
  • Manage your account and provide you with customer support;
  • Perform research and analysis about your use of, or interest in, our products, services, or content or products, services and content offered by others;
  • Communicate with you by email, postal mail, telephone and/or mobile devices about products or services that may be of interest to you either from us, or other companies affiliated to Koi on Demand;
  • Develop and display content and advertising tailored to your interests on our site and other sites;
  • Enforce or exercise any rights in our terms and conditions;
  • Manage our business;
  • Performing other business activities as needed or as otherwise described elsewhere in this policy;

We may access, preserve and disclose your personal information, other account information, and content if we believe doing so is required by law or if those actions are reasonably necessary to:

  • Comply with legal processes, such as court orders or subpoenas;
  • Enforce this privacy policy, our terms and conditions, user agreements or any other agreement, contract or policy;
  • Respond to claims that any content violates the rights of third parties;
  • Respond to your requests for customer service;
  • Respond to law enforcement;
  • Investigate and prevent unauthorized transactions or other illegal activities;
  • Protect our or others’ rights, property or personal safety; or
  • When we believe disclosure is appropriate in connection with efforts to investigate, prevent or take other action regarding illegal activity, suspected fraud or other wrongdoing.

We may also transfer personal information in the event of a substantial corporate transaction such as the sale of our business, a divestiture, merger, consolidation or asset sale, or in the unlikely event of bankruptcy.

6. Purpose of Collecting your Information

The collection and processing of personal information is intended to facilitate, improve, expand, manage and deliver all the services provided through the website http://koiondemand.com/. We may also use personal information in connection with newsletters, information, offers and other promotional materials sent to you by Koi on Demand, its affiliated companies or commercial allies. We attempt to have offers sent to you that are of value to you, such as discounts, exclusive offers or special events information. The site provides you with options to decline to receive communications from us. As a matter of policy, we do not sell, rent or exchange any personally identifiable information about you to any third party, unless you have consented this or Koi on Demand is legally required to do so.

7. How we protect your Personal Information

In Koi on Demand we follow generally accepted industry standards to protect the personal information submitted to us against unauthorized access to or unauthorized alteration, disclosure or destruction. These include storage and processing practices, as well as physical security measures to protect from unauthorized access to systems where we store personal data. We use a certificate of security from our host company, for user information security. All supplied sensitive information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Database. However, no system is completely secure. No method of transmission over the internet, or method for electronic storage is 100% secure. Users should also take care with how they handle and disclose their personal information. To help protect the security and privacy of your personal information, you are responsible for taking all reasonable steps to ensure that no unauthorized person has access to your account information. It is your responsibility to: a) control dissemination and use of activation codes and passwords; b) authorize, monitor and control access and use of your account on the site; c) avoid sending personal information through non-secure email.

8. Third-party Websites

There are a number of places on our website where you may click on a link to access other websites that do not operate under this privacy policy. These third-party websites may independently solicit and collect information, including personal information from you. We recommend that you consult the privacy statements of all third-party websites by clicking on the “privacy” link typically located at the bottom of the webpage you are visiting.

9. Cookies

Koi on Demand may uses cookies. Cookies are small text files that are stored on a user’s computer for record keeping purposes. Also they may be used to track your return visits to the website. You may delete or decline cookies by changing your browser settings. Click the “Help” tab in the toolbar of most browsers for instructions. If you do so, some of the features and services of our website may not function properly.

10. User Responsibilities

By accessing this website, you represent and warrant to us that: a) all personal information provided by you is true, accurate, complete and current as of the date you provide such personal information; b) you commit to update your information whenever required; c) in case of loss or theft of credit or debit card, to immediately notify the credit card company or financial institution that issued your card. If you are sharing a computer with anyone, you should always choose to log out before leaving a site or service to protect access to your information from subsequent users.

11. Information about Stored Data

You shall have the right to information at all times about the type and scope of data stored by us concerning yourself, their origin, recipients and purpose of the storage. You can always verify or request the removal, correction or modification of the personally identifiable information we have collected from you, and change your registration in any time. The information, removal, correction or modification request must be personally signed and sent in writing to:

Koi on Demand Ltd., Israel

Farm Address: 36 Moshav Tarom

D.N. Shimshon, 99730


Phone: +972-50-277-5200

Fax: +972-2-533-6134

Email: [email protected]

12. Changes to this Privacy Policy

Koi on Demand will occasionally update this privacy policy to reflect changes in our practices and services. When we post changes to this policy, we will revise the effective date listed above. Please check our website from time to time to inform yourself of any changes in this privacy policy or any of our other policies. Your continued use of our site following the postings of changes to this policy means you accept these changes. We reserve the right at our discretion to change, modify, add or remove portions of this policy at any time. Please refer to this page from time to time to review this policy.

13. Service Termination

Upon any breach of this agreement, we may, in our sole discretion, terminate or suspend your access to all or part of the service at any time, without notice, for any reason, and without penalty. You are personally responsible for all activity.

14. Release of Liability

Koi on Demand will not be liable for: a) any failure to promptly notify the existence of the violation of your personal information; and b) any failure to promptly notify the appropriate financial institutions or banks from loss, misuse, theft of credit or debit card, or when making an improper use of your registration. Koi on Demand assumes no responsibility for such actions.